Oscar Garcia

IT Field Engineer at Nouria Energy

Seeking: Solutions Architect · Technical Account Manager · Product Manager

About

I'm a talented troubleshooter, technical explainer (even to the c-suite crowd), and MacOS native with fluency in Windows and Linux.

I'm a rapid learner of software, hardware, and everything in between regardless of complexity, obscurity, or age.

I'm an exemplary writer with thorough documentation skills.

I'm a self-starter always eager for new opportunities.

And I'm a futurist obsessed with the bleeding edge.

CONTACT

hireme@ozzyphantom.com

/in/ozzyphantom

Blog

This Might Not Matter

Blog

This Might Not Matter

Blog

This Might Not Matter

Experience

IT Field Engineer

Nouria Energy

Jul 2023 - Present

Lead on multi-site deployments of new retail technologies (video wall, cloud HVAC, e-ink pricing, Truck Fleet POS, EV charging, etc).
Design and implement standardized rollout playbooks adopted by multiple teams, reducing site deployment times.
Collaborate with vendors and internal engineering to resolve cross-system issues (POS, networking, payment workflows).
Serve as on-site technical lead for new-to-industry retail locations and act as liaison between operations, IT, and external vendors.
Produce documentation and post-incident reviews for internal training and process improvement.
Triage site issues independently and prioritize assigned tickets to ensure timely solutions to issues ranging from critical to trivial.

IT Field Engineer

Nouria Energy

Jul 2023 - Present

Lead on multi-site deployments of new retail technologies (video wall, cloud HVAC, e-ink pricing, Truck Fleet POS, EV charging, etc).

Design and implement standardized rollout playbooks adopted by multiple teams, reducing site deployment times.
Collaborate with vendors and internal engineering to resolve cross-system issues (POS, networking, payment workflows).
Serve as on-site technical lead for new-to-industry retail locations and act as liaison between operations, IT, and external vendors.
Produce documentation and post-incident reviews for internal training and process improvement.
Triage site issues independently and prioritize assigned tickets to ensure timely solutions to issues ranging from critical to trivial.

Technical Assistant

Terra Cotta Pasta Co.

Jul 2020 - Feb 2023

Identified and implemented technology upgrades (connected sensors, automation tools) improving production uptime.

Created and standardized internal technical guides, reducing onboarding time for operators.
Assisted leadership in evaluating modernization options and integrating new processes into daily workflows.

IT Support Contractor

Liberty Mutual Insurance

Jul 2019 - Mar 2020

Delivered high-efficiency Tier 1 support with first-contact resolution and zero backlog.

Authored internal KB articles that clarified vendor documentation and prevented recurring support requests.

PROJECTS & CASE STUDIES

Samsung Video Wall On-Site Setup and Configuration

Experience

Bachelor's in Network Engineering

Western Governor's University

FEB 2025 - JAN 2026

Bachelor's in Network Engineering

Western Governor's University

FEB 2025 - JAN 2026

Lead on multi-site deployments of new retail technologies (video wall, cloud HVAC, e-ink pricing, Truck Fleet POS, EV charging, etc).

Design and implement standardized rollout playbooks adopted by multiple teams, reducing site deployment times.
Collaborate with vendors and internal engineering to resolve cross-system issues (POS, networking, payment workflows).
Serve as on-site technical lead for new-to-industry retail locations and act as liaison between operations, IT, and external vendors.
Produce documentation and post-incident reviews for internal training and process improvement.
Triage site issues independently and prioritize assigned tickets to ensure timely solutions to issues ranging from critical to trivial.

Certifications

Google UX Design

Gilbarco Passport Certified Technician

Cisco Certified Network Associate (in-progress)

Skills / Stack

MacOS

Troubleshooting

Technical Writing

Ubiquiti

Ubuntu Server

Technical Communication

Technical Research

Figma

Cloudflare

Windows

C-Suite Communication

Python

Microsoft Office

iOS/Android

Personal

Outside of work I'm a loving boyfriend, brother, son, and father (to two kitties and a ball python).

I love calisthenics, watching movies with my film club, home labbing, walking, photography, blogging, chilling with friends, reading, watching Youtube, and expanding my Obsidian knowledgebase.

I do some home automation integration consulting on the side and hope to spend my post-AGI future waxing nostalgic on the past, philosophizing about the future, and weighing the pro/cons of merging with the singularity.