Portland, maine
0:24 UTC
Samsung Video Wall On-Site Setup and Configuration
Nov 5, 2025

Two notes on this doc:
I was unable to get screenshots of Samsung's menus so UI's were recreated in Figma to ensure maximum clarity (and because it was pretty fun)
My usual Markdown editor (Typora) supports modified callouts such as [!note] and [!important]. These modifiers were removed for clarity since Framer CMS does not currently support more advanced Markdown features.
Video Wall On-Site Configuration
This process requires the use of two remotes, one for media boxes and one for displays. The remotes can be distinguished by the presence or lack thereof of three white "Smart Signage" buttons on the bottom left of the remote.
Media Box Remote
Display Remote
Cabling Configuration
![]() | ![]() |
|---|---|
Display | Media Box |
HDMI IN1 → RS232C IN → | ← HDMI OUT ← RS232C OUT |
Ensure IR receivers are in IR IN.
If too many displays are responding to remote input at once turn off affected displays or remove IR receiver temporarily.
RS232C uses a standard 3.5mm connector
If IR receiver is incorrectly connected to RS232C IN or OUT port on either device, Media Box will fail to recognize Display as child device
Media Box Configuration
Initial Setup
Language - Select English
Display Orientation - Select Landscape
Network - Ensure media box is using Wired Connection (wired connection should be selected automatically)
Privacy Notice - Select Agree
Play Via - Select MagicInfo
Connect to MagicInfo Server - Select Set Up Now
Enter the following unless otherwise specified by supervisor:
Server Address - redacted
TLS - Don't Use
Port - 80
Save
Device on Server - Skip this page
Clock Set - Set current date and time
PC Connection
Press the Home button (house button above up arrow) to enter the MENU

Select Device ID
Change/Verify PC Connection Cable set to RJ-45 (LAN); Select Done
Media box will enter the Player menu with three options: Network Channel, Network File, and My Templates; Select Network Channel (If Player menu doesn't appear automatically open MENU and select Player)
If media box is already registered on MagicInfo server by supervisor or system admin content will be displayed; if not MagicInfo animation will display until content is pushed
Display Configuration
Using Display remote (see note at top of page) select MENU

Select System → Setup
Language - Select English
Display Orientation - Select Landscape
PC Connection Cable - Select RS232C cable
Network Settings - Default is Obtain automatically, do not change
Clock Set - Skip this page
Done
Verification
Verification of video wall functionality can be completed with supervisor or system administrator. Verification steps typically involve the following:
Verifying MagicInfo is set to Premium license
Verifying IP configuration order
Media boxes should be registered with first octet in upper left of video wall and proceed across the top. The registration will then proceed to the bottom left and proceed across the bottom. For example:

Large logo content push to ensure proper alignment of displays
Verifying all media boxes communication with server and all displays communication with media boxes



